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This page is for clinic staff who use HT-CRM (the web panel or the mobile app) and want their own user account deleted.
Are you a patient or did you contact a clinic? Your request belongs on the Data Deletion page instead.
1. Who manages your account
Staff accounts are created and managed by your clinic; there is no self sign-up. A deletion request is therefore sent to your clinic's administrator, who confirms and carries it out.
2. How to request deletion
- In the mobile app: Settings → Delete my account.
- On this page: sign in with your email and password below and submit the request.
- You can also ask your clinic administrator directly.
3. What is deleted and what is kept
When the request is completed:
- Your name, email address, password and profile photo are removed; the account is shown as "Deleted user #number" and can no longer sign in.
- You are signed out on every device; mobile sessions and access tokens are revoked.
- Push notification registrations and the contact (WhatsApp) number on your profile are deleted.
- Your roles and permissions are removed.
Records you created as part of your work (patient records, notes, appointments, payments and audit logs) belong to the clinic. They stay linked to the account number only, without your name. Records that the law requires the clinic to keep (for example health and financial records) are kept for the statutory period.
4. Timeline
- The request is completed within 30 days at the latest.
- Until it is completed you can cancel it in the app.
- If your clinic cannot complete the request (for example you are its last administrator), the administrator rejects it with a reason, which you can see in the app.